Shipping Policy
Shipping Policy
Thank you for trusting our store hosted on Shopify.
Please review our shipping policy below.
1. Order Processing
Orders are generally processed within 1 to 3 business days after payment validation.
During peak demand periods, processing may take additional time.
2. Delivery Times
Estimated delivery times are as follows:
- France: 5 to 12 business days
- Europe: 6 to 15 business days
- International: 7 to 20 business days
These times are indicative and may vary depending on the carrier and the time of year.
3. Shipping Costs
Shipping costs are calculated at checkout and displayed before order confirmation.
Free shipping offers may be available depending on current promotions.
4. Order Tracking
Once the order has been shipped, a tracking number may be sent via email when available.
5. Delivery Address
The customer is responsible for the delivery information provided during the order.
We cannot be held responsible for:
- address errors;
- lost packages due to an incorrect address provided.
6. Delivery Delays
Delays beyond our control may occur due to:
- carriers;
- customs;
- peak activity periods;
- weather conditions.
Thank you for your understanding.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of receipt or discovery of the problem.
8. Contact
For any questions regarding the shipment of your order:
📧 FCPalestinesav@hotmail.com